Answer the Call: Virtual Migration in Indian Call Centers Book PDF, ePub eBook
Answer the Call: Virtual Migration in Indian Call Centers.pdf
File Name: Answer the Call: Virtual Migration in Indian Call Centers.pdf
Size: 36.25 MB
Uploaded: 2017-04-2 01:2:0
Status: AVAILABLE Last checked: 31 Minutes ago!
Rating: ★★★★★ 93 out of 100 based on 10466 user
Book Descriptions:
What happens over time to Indians who spend their working hours answering phone calls from Americans—and acting like Americans themselves? To find out, the authors of Answer the Call conducted long-term interviews with forty-five agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai from 2003 to 2012. For nine or ten hours every day, workers in call centers are not quite in India or America but rather in a state of “virtual migration.” Encouraged to steep themselves in American culture from afar, over time the agents come to internalize and indeed perform Americanness for Americans—and for each other.
Call center agents “migrate” through time and through the virtual spaces generated by voice and information sharing. Drawing from their rich interviews, the authors show that the virtual migration agents undergo has no geographically distant point of arrival, yet their perception of moving is not merely abstract. Over the duration of the job, agents’ sense of place and time changes: agents migrate but still remain, leaving them somewhere in between—between India and America, experience and imagination, class mobility and consumption, tradition and modernity, here and there, then and now, past and future.
However tangible and elastic their virtual mobility might seem in these relatively lucrative jobs, it is also suspended within the confines of the very boundaries they migrate across. Having engaged with these vivid and often poignant interviews, readers will never again be indifferent to an Indian agent’s greeting at the other end of a toll-free call: “Hello, my name is Roxanne. How may I help you?”
Answer the Call: Virtual Migration in Indian Call Centers by Aimee Carrillo Rowe, Sheena Malhotra, Kimberlee Pérez
From reader reviews:Timothy Larios:
What do you think about book? It is just for students since they're still students or the idea for all people in the world, what best subject for that? Simply you can be answered for that issue above. Every person has several personality and hobby for each and every other. Don't to be compelled someone or something that they don't need do that. You must know how great and important the book Answer the Call: Virtual Migration in Indian Call Centers. All type of book can you see on many methods. You can look for the internet options or other social media.
Anh Huckaby:
As people who live in the actual modest era should be change about what going on or data even knowledge to make these keep up with the era that is always change and progress. Some of you maybe may update themselves by reading books. It is a good choice in your case but the problems coming to anyone is you don't know what type you should start with. This Answer the Call: Virtual Migration in Indian Call Centers is our recommendation to cause you to keep up with the world. Why, since this book serves what you want and need in this era.
Mary James:
Playing with family in a park, coming to see the ocean world or hanging out with pals is thing that usually you might have done when you have spare time, then why you don't try point that really opposite from that. A single activity that make you not experiencing tired but still relaxing, trilling like on roller coaster you have been ride on and with addition info. Even you love Answer the Call: Virtual Migration in Indian Call Centers, it is possible to enjoy both. It is very good combination right, you still wish to miss it? What kind of hang type is it? Oh come on its mind hangout men. What? Still don't obtain it, oh come on its called reading friends.
Alberto Turcotte:
What is your hobby? Have you heard which question when you got pupils? We believe that that concern was given by teacher on their students. Many kinds of hobby, All people has different hobby. So you know that little person such as reading or as studying become their hobby. You must know that reading is very important in addition to book as to be the matter. Book is important thing to incorporate you knowledge, except your own personal teacher or lecturer. You see good news or update concerning something by book. Amount types of books that can you take to be your object. One of them is actually Answer the Call: Virtual Migration in Indian Call Centers.
How it works:
- 1. Register a free 1 month Trial Account.
- 2. Download as many books as you like (Personal use)
- 3. Cancel the membership at any time if not satisfied.
